Job Description

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start  Caring. Connecting. Growing together.

This position is a contractually required role as directed by the Behavioral Health Administrative Service Organization (BHASO) contract. This position will assist in organizing, collecting, reviewing and reporting behavioral health and social information through member visits and phone outreach, while demonstrating multicultural sensitivity and effective communication skills with Individuals accessing BHASO services. This position follows established safety protocols in the community setting and focuses on linking Individuals to the full continuum of behavioral health services that they may need. The employee will deliver culturally appropriate information regarding the availability of health and community resources that will reduce barriers to care.

Schedule: Monday through Friday between the hours of 8:00 am to 5:00 pm Mountain Standard time.

This position is a field-based position with a home-based office. You will work from home when not in the field. Local travel up to 25% and mileage is reimbursed at current government rate.

If you reside in the state of Colorado, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

Primary Responsibilities:

• Work collaboratively within the care coordination teams
• Respect confidentiality as described in the UHG Employee Handbook and acknowledged through signature by all employees. The ability to maintain confidentiality is a critical and essential component of this position
• Participate in Interdisciplinary care team meetings as indicated
• Serves as a community liaison and maintains relationships with key individuals in the community. Serves as an advocate by assisting to coordinate linkages or referrals to improve health, social, and environmental conditions for members
• Knowledge of behavioral health resources and services, and facilitates linkage to needed care
• Communicates the mission and role of the organization to community associations and stakeholder groups
• Serve as the direct personal contact in the community to Individuals who are unable to be reached through phone calls
• Conduct member assessments
  • Document the changing needs and condition of the client and communicate this information necessary parties including, Care Coordinators, community partners, physician and other appropriate individuals, according to department policies and procedures
  • Document assessments, client/family response to care coordination interventions at the time of the encounter. Meet departmental standards and deadlines for timely completion of all required documentation and meet current agency productivity standards
• Educate and assist identified Individuals about behaviors that can enhance their health and assist with navigating the behavioral health system
• Develop a care plan with goals for Individuals that addresses their diverse needs in a culturally appropriate way
• Communicate member issues requiring interventions to appropriate departments and providers
• Maintain confidentiality and use only the minimum amount of protected health information (PHI) necessary to accomplish job related responsibilities
• Participate in staff meetings, case conferences and in-services. Maintain familiarity with all policies and procedures that impact decisions and care
• This position requires travel. Requires independent, reliable, flexible, and on-demand, transportation at the incumbent’s expense for travel between various locations and timely arrival and departure from various locations. If the employee chooses to satisfy this requirement by driving a vehicle, the employee must meet the requirements for Colorado licensure and company requirements for liability insurance coverage

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) OR 4+ years of community outreach work experience
• 3+ years of progressive related experience working with diverse populations, community or faith-based organizations
• Intermediate level of computer proficiency including MS Word, Excel, Outlook and the ability to use multiple web applications
• Reside in the state of Colorado
• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service 
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Access to reliable transportation and the ability to travel locally approximately 25% of the time and up to 150 miles round trip to travel to client and/or patient sites within a designated area
• Current and non-restricted state of Colorado driver’s license and state-required insurance

Preferred Qualifications:

• Previous healthcare setting experience
• Knowledge of health education, motivational strategies, and an empathetic manner working with the underserved
• Knowledge of behavioral healthcare
• Knowledge of local area 
• Bilingual in English and Spanish 

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

Application Deadline:  This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.  

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Job Tags

Hourly pay, Minimum wage, Holiday work, Full time, Contract work, Temporary work, Work experience placement, Local area, Work from home, Home office, Flexible hours, Monday to Friday,

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