Job Description

The Business Office Manager leads and provides operational directives for all Business Office activities related to the claim’s management and collections of the facility receivables and ensures timely, efficient cash collections to support the overall financial goals of the facility. Plans, develops, organizes, implements, evaluates and supervises business office activities including the financial counselling, billing, and collections functions for all service lines. Explains benefits and establishes contractual agreements and payment plans with clients and their family members. Establishes and maintains controls for all cash collected and posted in client accounting system. Monitors bank activity and collects revenue/completes deposits in a timely manner. Leads a team of highly engaged members thru hiring, orienting, performance assessment and management, motivating, training, scheduling, and coaching to meet department goals and ensure effective and efficient department operation. Prepares and maintains client statements and follows up as needed. Maintains client financial records. Monitors outstanding claims with managed care organizations (MCO) and other agents on a consistent basis. Manages actions relating to delinquent accounts and collection agencies. Monitors and reports on key metrics such as cash collections, days outstanding, daily cash, unbilled, denials, daily census, etc. Maintains effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from client satisfaction. Selects and monitors outside collection vendors engaged in the collection of facility receivables. Reviews and balances agency reports to system reports and approves agency invoices. Reviews all statistical reports to monitor trends and determine operational deficiencies and implements corrective action plans as necessary. Works closely with Utilization Review and Admissions staff to ensure proper authorization of client insurance coverage. Communicates effectively with the leadership team to ensure that all third-party compliance guidelines are met. Communicates with Centralized Business Office (CBO) and provide documentation and account information as needed. Assists in various audits and preparation of any special reports that may be necessary. Assists in month-end close.

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